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Frequently Asked Questions

MedVitaz Pharma is a global service provider offering accessibility to a wide range of pharmaceutical products to the patients, distributors and healthcare sector.

We deals in 2 category of Medication services Named – Patient medicine: There are some medicines which have been approved recently in USA or Europe but not yet approved in India or any other countries are not permitted to be imported or marketed commercially. These medicines are not available in India and can only be imported in particular country from USA/Europe for patient’s personal use. Generic/Indian Innovator Medicines: There are lots of medicines which are approved and available commercially in India. We assist in connecting with authorized suppliers to supply these medicines to needy patients from India.

We can help you in connecting with suppliers who are authorized distributors for prescription medicines. We will also assist in delivering these medicines at your location using reliable courier/Air Freight companies.

Your Safety The Indian Pharma means:

  • Pharmacy is licensed.
  • Prescription is required.
  • Privacy policies protect personal information.
  • Personal/financial data transmission is encrypted

There are several ways through which we can be contacted. Mobile: We can be reached on +91 8750 295 029 ( 9am – 7pm IST, on working days) Email: Please send your enquires directly to [email protected]. We will respond within 1 working days after receiving your mail. Please mention your detail enquiry & contact details with ISD code in your email. For otherwise urgent requirement, we can be reached through email [email protected] during closing hours. We will respond within 2 hours provided you submit your detailed enquiry & contact number with ISD Code.

Website: You can visit our website and fill in enquiry form mentioned on the website. We will respond within 1 working days after receiving your query form. Office: You can visit our office during working hours if you are in Delhi NCR. Medvitaz Pharma Solutions 777, Sector No. 37, Faridabad, Haryana: 121003. India.

Images shown on website are sometimes taken from image released by manufacturing company specific to country/Region. Over period of time they go through some minor makeover depending on regulatory changes, country specific, language specific or batch variations. This sometime not possible to cover all variations on website. However, we assure genuine sourcing for all our products which are supplied using The Indian Pharma services

Medicines once shipped will not be taken back. We will assist you with the Export Invoice and tracking details of your order. International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by us.

There are some medicines which have been approved recently in USA or Europe but not yet approved in India or any other countries are not permitted to be imported or marketed commercially. However, they may be required for the treatment of patients to save their lives who have exhausted all other available treatment options in their country. Named – Patient Program is to facilitate import of such medicines for personal use. There is a provision under the Indian Drugs and Cosmetics Rules, 1945, that permits the patient to import these medicine in small quantity. Similar regulatory provision also exist in other countries. We assist patient in preparing legal documents for import and connecting them with authorized suppliers in USA and Europe to secure genuine products.

A generic drug is a drug defined as “a drug product that is comparable to a brand/reference listed drug product in dosage form, strength, quality and performance characteristics, and intended use”. There are Indian companies which manufacture and market these generic medicines after getting approval from Regulatory Authority of the country. These generic medicines contain the same active ingredients as the original formulation and are identical or within an acceptable bioequivalent range to the Innovator drug counterpart with respect to pharmacokinetic and pharmaco-dynamic properties. By extension, therefore, generics are considered identical in dose, strength, route of administration, safety, efficacy, and intended use. They are labeled with the name of the manufacturer and the adopted name (nonproprietary name) of the drug. When generic products become available, the market competition often leads to substantially lower prices and thereby make is affordable for large number of needy patients.

It usually takes 8-9 working days after dispatch to reach medicine at outside India locations. Additional delays may occur due to heavy load on postal services and customs.

We advise to transfer money only through Interbank Transfer Modalities;

  • Online Net-banking for within India transfer.
  • International Wire Transfer (SWIFT) from outside India.
  • Cash on Delivery within India.

Cash on Delivery (COD) option is only available if the medicine is purchased and delivered in India. Preferred locations within India for COD facilities are within Municipal limits of New Delhi & NCR, Mumbai, Bangalore, Kolkata, Chennai & Hyderabad